Fiverr is a marketplace where freelancers sell packaged services to clients worldwide, against a 20% commission. Trustpilot reviews are mixed (3.2/5), mainly because of blocked accounts and support judged slow.
Updated on October 8, 2026, pricing checked on October 7, 2026
20% commission
Taken on each order sold
5.5% + $3.50
Buyer service fee, under $200
14 days before withdrawal
7 days for Top Rated sellers
700+ services
Categories offered, according to Fiverr
Who is it for?
It is for you if
- You want access to clients worldwide without prospecting
- You sell services that are easy to package (voice-over, design, copywriting, editing...)
- You accept a 20% commission in exchange for visibility
- You are looking for a channel that complements your direct clients
Skip it if
- You want to protect your margin: 20% commission, plus dollar conversion
- You target long, well-paid assignments on the French market: look at a platform like Malt instead
- You count on support to arbitrate the quality of a deliverable: an order is not cancelled for quality if the service matches the listing
Our detailed review
What is Fiverr in 2026?
Fiverr is an online marketplace where freelancers offer services to clients worldwide: design, development, copywriting, voice-over, video editing, marketing, and 700+ services according to Fiverr. The principle: you publish a packaged offer (a "gig") or reply with a custom offer, the buyer orders and pays on the platform, and Fiverr credits your earnings at the end of the order.
It is a very different model from a freelance marketplace like Malt: here, you sell standardised services at a set price, often in dollars and to an international audience. It comes with a high commission, strong competition and a strict rulebook. That explains the gap between satisfied sellers and the many negative reviews.
Fees: what Fiverr takes
Here is what Fiverr's official payment terms state (September 2026 version). On the seller side, each completed order credits you with 80% of the amount, that is a 20% commission. On the buyer side, a 5.5% service fee is added, plus $3.50 for orders under $200. For hourly contracts, there is a $5 initiation fee and 5.5% of the hourly rate.
Two details that matter. Prices and earnings are in US dollars: if you withdraw in euros, a conversion applies. And the price you display already includes any taxes that apply to you: you remain responsible for your taxes and VAT.
Getting paid: delays and withdrawals
Your earnings are only available for withdrawal after a 14-day clearing period following the end of the order, reduced to 7 days for Top Rated sellers. Withdrawal fees depend on the method: PayPal with no Fiverr fee ($0), Payoneer's Fiverr Revenue card ($1 within 2 days, $3 within 2 hours) or local bank transfer ($3). PayPal or Payoneer may add their own fees depending on your country. Fiverr may also temporarily suspend withdrawals if it suspects fraud or multiple accounts.
Disputes and protection: what the rules say
This is the point to read before ordering or selling. Disagreements first go through the Resolution Center, then support. A completed order can be cancelled up to 14 days after its end in case of a breach or rule violation (delivery without a file, payment requested outside the platform, misuse of the delivery system...), but not for quality if the service matches the listing. For hourly contracts, Fiverr even specifies that it does not guarantee the quality of the work and that support does not accept disputes on that point. Another point: funds from a cancelled order return to your Fiverr balance, not automatically to your card.
The rule protects the seller whose work matches the listing. For a buyer, it means reading the listing carefully and reporting a problem to the seller before approving.
What users say
On Trustpilot, Fiverr shows 3.2/5 ("Average") over 15,729 reviews as of 7 October 2026, including 1,901 over the last twelve months. The volume is huge and the rating is low: as a benchmark, Trustpilot shows 4.2/5 for Upwork. Long-time sellers, notably in voice-over, praise the international visibility, order management and the ability to grow a client base.
The negative reviews, very numerous, come back to the same topics: accounts blocked for "spam" after a few messages sent (including on the buyer side), slow support judged unhelpful, disputes perceived as unfavourable to clients, fraudulent profiles and contested bank verifications. To read this rating with perspective: according to Trustpilot, Fiverr regularly invites its customers to leave a review, but only replies to 12% of its negative reviews.
What we like less
Three reservations. The commission first: 20% on each order, which weighs on the margin, especially on low prices. Then the risk of being blocked: several reviews describe accounts suspended without a clear explanation, with support hard to reach, which is a real risk for a seller who relies on the platform. Finally dependence: prices and earnings in dollars, the 14-day delay and the dispute rules make Fiverr a complementary channel rather than a sole source of income.
Fiverr or another solution?
To compare freelance marketplaces, we gathered the offers in our comparison of freelance marketplaces. See also Upwork, Malt and Comet, and all the options in the alternatives to Fiverr.
Features
Gigs and custom offers
You sell your services as packaged offers (gigs) or custom offers, which buyers order directly on the platform.
Payment handled by the platform
Fiverr collects the buyer's payment and credits your earnings once the order is complete. Payments outside the platform are forbidden.
Withdrawing earnings
PayPal with no Fiverr fee ($0), Payoneer's Fiverr Revenue card ($1 within 2 days, $3 within 2 hours) or local bank transfer ($3). The payment provider may add its own fees.
Dispute resolution
A Resolution Center to settle disagreements between buyer and seller, then Fiverr support. A completed order can be cancelled up to 14 days later, but not for quality if the service matches the listing.
Hourly contracts
For eligible clients: billing every Monday based on a weekly report, which the buyer can contest for 72 hours.
Pricing
Checked on the official website on October 7, 2026
Selling on Fiverr
20% commission per order
- You receive 80% of each order amount
- Prices and earnings in US dollars (conversion extra)
- 14-day clearing period before withdrawal
- 7 days for Top Rated sellers
Buying on Fiverr
+ $3.50 for orders under $200
- Fee added at purchase
- Indirect taxes on top depending on the country
- Payment by card, PayPal or Fiverr balance
Hourly contracts
+ 5.5% of the hourly rate
- Billing every Monday
- 72 hours to contest the weekly report
- Work quality is not arbitrated by support
Withdrawing earnings
Depending on the method chosen
- PayPal: $0
- Fiverr Revenue card (Payoneer): $1 or $3
- Local bank transfer: $3
Strengths and weaknesses
Strengths
- Access to clients worldwide, without prospecting
- Orders and payments managed by the platform
- PayPal withdrawals with no Fiverr fee ($0)
- Gigs and custom offers to package your services
Weaknesses
- 20% commission on every order sold
- Buyer fee of 5.5% + $3.50 under $200, prices in dollars
- 14-day wait before withdrawal (7 for Top Rated sellers)
- Critical Trustpilot reviews: blocked accounts, slow support
What users say
Ratings and feedback from public platforms, not a FreelanceKit score
Our verdict
Fiverr is a powerful showcase to sell packaged services internationally, with a clear payment framework but a high 20% commission. We recommend it as a complementary channel rather than a sole source of income: Trustpilot reviews (3.2/5) point to blocked accounts and slow support, and the dispute rules do not protect on quality when the service matches the listing. Read the payment terms before diving in.
Frequently asked questions about Fiverr
Fiverr shows 3.2/5 ("Average") on Trustpilot over 15,729 reviews (collected on 7 October 2026), including 1,901 over the last twelve months. Long-time sellers appreciate the international visibility. Criticisms concern accounts blocked for spam, slow support and disputes judged unfavourable to clients. Fiverr replies to 12% of its negative reviews.
On the seller side, Fiverr takes 20%: each completed order credits your account with 80% of the amount. On the buyer side, a 5.5% service fee is added, plus $3.50 for orders under $200. Hourly contracts add a $5 initiation fee and 5.5% of the hourly rate (payment terms of September 2026).
Signing up is free and you can publish offers without a subscription, but Fiverr takes a 20% commission on each order sold. Prices and earnings are in US dollars, with conversion fees if you withdraw in euros.
Earnings are available for withdrawal 14 days after the order is completed, 7 days for Top Rated sellers. Withdrawing through PayPal costs nothing on Fiverr's side ($0), Payoneer's Fiverr Revenue card $1 (within 2 days) or $3 (within 2 hours), and local bank transfer $3. The provider may add its fees.
You first go through the Resolution Center with the seller, then contact support. A completed order can be cancelled up to 14 days later, for a breach or a rule violation, but not for quality if the service matches the listing. Cancelled funds return to your Fiverr balance, not automatically to your card.
